Copyright: Copyright ® 1997 Disney Interactive


Welcome to Disney's Hercules Action Game
Welcome to

Disney's Hercules Action Game!

This Help File contains information that can be used to help your system run Disney's Hercules Action Game with the best possible performance.

For the most complete information on operating your computer system and making system changes, please refer to your hardware documentation or contact your hardware manufacturer. If you are new to the Windows operating system, make sure you review the Windows documentation to familiarize yourself with the basic operation of windows, menus, and other parts of the Windows system.

If you need more information on the procedures mentioned below, detailed information is available from the Customer Support section of Disney Interactive's web page and the Fax-on-Demand Service. These support options provide simple, step by step instructions designed to guide even the most inexperienced computer user through a variety of procedures that will improve program performance.  Refer to the Customer Support section of this Help File for more information.

Please be aware of the following issues when running Disney's Hercules Action Game on your Windows computer system:

A. Minimum and Recommended System Configurations

B. Installing Disney's Hercules Action Game

C. Starting Disney's Hercules Action Game

D. Configuring Disney's Hercules Action Game

E. Playing Disney's Hercules Action Game

F. Uninstalling Disney's Hercules Action Game

G. Updating Drivers

H. Display Resolution and Color Depth

I. DirectX

J. Troubleshooting

K. Customer Support


A. Minimum and Recommended System Configurations

Minimum Configuration:

If your system does not meet any one of the following minimum system requirements, Disney's Hercules Action Game will not run properly.

Pentium processor, 90 MHz or faster

Microsoft Windows 95

16 MB RAM

57 MB free disk space

Microsoft-compatible mouse

DirectX-compatible 256-color VESA or PCI local bus video card

DirectX-compatible 16-bit sound card

Quadruple-speed (4x) CD-ROM drive (minimum 600 KB transfer rate)

Recommended Configuration:

Disney Interactive Customer Support recommends the following system specifications for your computer to run Disney's Hercules Action Game with the best possible performance.

Pentium processor, 133 MHz or faster

32 MB of RAM

20 MB or more of additional free hard drive space for Virtual Memory


B. Installing Disney's Hercules Action Game

Exit all other programs and applications when installing Disney's Hercules Action Game. Also exit any active screen savers, utility programs, anti-virus programs, or shell programs to ensure that these programs will not interfere with installation. When all other programs have been closed, insert the CD in the CD-ROM drive.

If your CD-ROM drive is AutoPlay-compliant, the installation process will begin automatically when the CD is inserted in the CD-ROM drive. Follow the on-screen instructions to complete the installation. During installation, you will be given an opportunity to electronically register the program. After you complete the registration information, the installation setup will automatically continue.

If the introduction screen does not appear, proceed as follows:

1. From the Taskbar, click on Start and point to Settings; from the Settings sub-menu, click on Control Panel to open the Control Panel window.

2. In the Control Panel window, double-click on the Add/Remove Programs icon.

3. From the Install/Uninstall tab, click on Install to begin the installation.

4. Follow the on-screen prompts and instructions to complete the installation.

NOTE:  If prompted, click "YES" to confirm that you to want to install DirectX 3B, which is a support program required by the program, on your system.


C. Starting Disney's Hercules Action Game

Make sure you have successfully installed Disney's Hercules Action Game. See the previous section for installation instructions. When you are sure that the program has been successfully installed, exit all other programs and screen savers and insert the CD in the CD-ROM drive.

If your CD-ROM drive is AutoPlay-compliant, a prompt will automatically appear when the CD is inserted in the CD-ROM drive. Click on Play to start the game. If the prompt does not appear, click on Start and point to Programs; from the Programs sub-menu, point to Disney Interactive and click on Disney's Hercules Action Game.

Once the game screen opens, use the arrow keys on your keyboard to select one of the following options:

START GAME

This selection starts Hercules at the beginning of the game in the training grounds where Phil will help him learn the various skills required of all great heroes.

PASSWORDS

This selection opens the Passwords Screen where you can enter passwords you have acquired to advance to later levels in the game.  If Hercules is able to find all four Mystery Password Vases in selected levels, a password (in the form of four pictures on a vase) will be offered at the completion of the level as a reward.  To rejoin your adventure at the same level you previously attained, use the right and left directional arrow keys to select the vase you would like Meg to turn and then use the up and down directional keys to change the picture on the vase.  Select the correct picture on each vase and be sure they are in proper order to match the password you received.  When the password is correct, press the Space bar to restore the game you saved with this password.


D.  Configuring Disney's Hercules Action Game

To configure the controls and other game options, click the Properties option from the Game menu to open the Hercules Properties sheet.  From this sheet, select the following tabs to configure the respective options:

KEYBOARD

This tab displays each control for Hercules and the default key that will control each action.  To change an option, click on the current key selection and then press the key you would like to set as the new control key for this option.

Default Key Settings

Up - Up arrow key

Down - Down arrow key

Left - Left arrow key

Right - Right arrow key

Sword - X

Jump - Z

Punch - C

Power Punch - D

Weapon - S

This screen also has a Reset Keys button which can be used to reset the default keys for each control and a Keys are ON/OFF button which enables and disables the keyboard as a game control.

Please note that the following keys cannot be reconfigured:

F1 - Help

F2 - Properties

F3 - Load Game

Esc - Pause

Enter - Select option

Space bar - Select option

JOYSTICK

This tab (which can also be used for gamepads) displays each control for Hercules and the default button that will control each action.  To change an option, click on the current button selection and then press the button you would like to set for this option.  Hold the Space Bar down to clear any current selection.  The default selections will vary.

In order for your joystick or gamepad to work properly, you will also need to configure it through Windows 95.  First, ensure that your joystick or gamepad is properly plugged into the joystick port on your computer.  From the Taskbar, click Start and point to Settings and then Control Panel.  In the Control Panel window, double-click on the Joystick icon.  From the Joystick sheet, click the Calibrate button and follow the onscreen instructions to complete the calibration.

SOUND

This tab contains buttons to toggle the sound effects and music off and on.  There is also a volume setting that can be adjusted by clicking on the slider and dragging it up to raise the volume or down to lower the volume.

Additionally, you can adjust volume levels through Windows 95. To make further adjustments, click Start and point to Programs, then Accessories and Multimedia to click on Volume Control to open the Volume Control window. In the Volume Control window, change the CD Audio volume level to adjust the music level in the program.

GAME PLAY

This tab contains buttons to set the difficulty and number of lives during the next game of play.  The difficulty can be set to Beginner Difficulty, Medium Difficulty or Herculean Difficulty.  The lives setting can be set to Two Lives, Three Lives or Four Lives.

The default setting for these two options is Medium Difficulty and Three Lives.


E.  Playing Disney's Hercules Action Game

As you might expect, things in the world of Hercules are not always as they might appear.  For example, during the side-scrolling levels, pathways will sometimes appear that allow Hercules to move into or out of the background.  Watch the goats and citizens of Thebes, as they will reveal paths and stairways.  You can move in and out of these pathways by using the Up and Down directional keys.  Exploring these pathways are sometimes the only way to proceed.  Remember that you have to be adventurous if you want Hercules to be a TRUE HERO!

NOTE:  The button configurations listed below are the default settings.  For information on configuring the buttons differently, see section D above.

MOVEMENT

Use the directional arrows to guide Hercules left, right, forward, backward, and to move him in the air.

JUMP

Press the Z key to jump.  Press and hold the Z key to jump higher.

RUNNING JUMP

Press and hold the directional arrow right or left, and press the Z key to perform a running jump.

SWORD

Press the X key to swing the sword.

JUMPING SWORD ATTACK

Press the Z key to jump and while in the air, press and hold down the X key to attack your enemies with your sword.

PUNCH

Press the C key to quickly throw a punch.

COMBO PUNCH

Press and hold the C key to throw a series of combo punches at your enemies.

JUMPING PUNCH

Press the Z key to jump and while in the air, press and hold down the C key to land a jumping punch on your enemies.

UPPERCUT PUNCH

Press and hold the directional key down to duck, and press the C key to throw an uppercut punch at your foe.

POWER PUNCH

Press and hold the D key for Hercules to begin winding up for his Power Punch.  The longer the powerbolt icon charges, the more powerful the Power Punch becomes until it reaches maximum force (indicated by a ringing bell).  Only at the strongest level can Hercules use his Power Punch to smash through obstacles in his path.  But be careful, the longer Hercules takes to charge up his Power Punch, the more vulnerable he is to attack!

M.A.G.S. (Mid-Air Ground Slam)

Press the Z key to jump and the directional Down arrow while Hercules is in the air to create an earthshaking M.A.G.S.  Use this move to open up secret areas and loosen surrounding objects.

SWINGING

Press and hold the directional Right or Left keys and then press the Z key to perform a running jump when a pole is spotted.  Once you grab onto the pole, you will begin swinging.  Jump for a swing pole while standing still by hitting the Z key and pressing the directional left or right keys to grab the pole.  While on the pole, press the opposite directional key to switch the direction Hercules is swinging.

PICKING UP AND CARRYING AN OBJECT

When Hercules finds an object that he can pick up and carry, press and hold the directional Right or Left (in the direction of the object) to pick up the object.  While carrying the object, you can move Hercules by pressing and holding the directional keys.  Remember - with all that weight, Hercules cannot move very fast and becomes an easy target for his attackers.

THROWING AN OBJECT

Once Hercules has picked up an object, move him into position to throw the object by pressing and holding the appropriate arrow key.  When the object is aimed in the desired direction, press the X key to throw the object.

GRABBING A LEDGE

Press and hold down the directional key that points to where Hercules is going to jump and then press the Z key to jump up and grab onto the ledge.

SELECTING POWER-UPS

On some levels, Gifts of the Gods can be used by pressing the S key.  The rotating icon in the upper right corner (depending on the level) reflects the current Gift of the Gods being used by Hercules, and indicates how much energy is left in the meter on the right of the icon.

POWER SWORDS

Special Power Swords can be used by pressing the S key to select the desired weapon followed by pushing and holding the X key to fire.  Each Gift of the Gods sword icon you find increases the power and number of times Hercules can use the weapon against his enemies.

GIFTS OF THE GODS

Helmet of Invincibility: Causes temporary invincibility when selected.

Sonic Sword: Affects enemy targets at close range with a circular sonic blast when selected and fired.

Lightning Sword: Shoots lightning any direction Hercules aims when selected and fired.

Fireball Sword: Shoots fireballs that seek out onscreen enemies when selected and fired.

SPECIAL ITEMS

Small coins (silver): Collect for bonus points at the end of the levels.

Large coins (gold): Collect for bonus points at the end of the levels.

Herculade Bottles: Collect to restore health.

Hercules Action Figure: Collect to increase the Herometer.

H-E-R-C-U-L-E-S Letters: In selected levels of the game, a Continue can be earned by collecting all the letters and spelling HERCULES.

Hercules vase (small): Collect to earn an extra life.

Mystery Password Vase (Large Vase): If Hercules finds ALL FOUR Mystery Password Vases in a level, after finishing the level, a password will appear on the four vases that you found during the level.  Make note of the picture on each vase so that you will not have to complete the current level again to reach the following level.  Using the Password option at the beginning of the game will allow you to skip ahead to the start of the level just after the current, successfully-completed level.

Hermes Sandals: Instantly increase the speed of Hercules, allowing him to smash through certain rocks and boulders.

Hermes Level Marker: When Hercules meets Hermes within a level, his progress is saved and each new try will be started from the last Hermes point Hercules was able to reach.

Damsel Dummies: Rescue Damsel Dummies on the Isle of Idra to prove to Phil you are ready to be a hero (in addition to earning a few bonus points in the process).


F. Uninstalling Disney's Hercules Action Game

To uninstall the program, click on Start and point to Programs; from the Programs sub-menu, point to Disney Interactive and click on the Uninstall Hercules Action Game. Follow the on-screen instructions to complete the uninstallation.


G. Updating Drivers

Installing the latest available driver for your video card, sound card, and CD-ROM drive can result in a variety of benefits, including increased system performance, new component features, or the elimination of a technical problem. If your computer locks up, the video appears choppy, or the screen goes black, an updated video driver may solve the problem. An updated sound driver may result in crisper, clearer sound. A new CD-ROM driver can add new features while eliminating lockups and error messages.

Computer system and component manufacturers are constantly updating their drivers so that their hardware can play the latest software programs with the best possible performance. Documents with procedures for determining the version of the drivers currently installed on your system are available from Disney Interactive's Fax-on-Demand Service. If you determine that your system is not using the latest driver, or your current driver is dated earlier than one year prior to today's date, you should consider obtaining an updated driver.

If your video card, sound card, and CD-ROM drive were included with your system at the time of purchase, contact the manufacturer of your computer system about obtaining the latest version of a driver. If you have purchased a system component separately from your computer system, contact the component manufacturer to obtain the latest version of the driver. Updated drivers are frequently available from the Internet and manufacturer BBS services. Refer to your hardware documentation for contact information. Please be aware that charges may be incurred.


H. Display Resolution and Color Depth

To obtain the best possible performance, verify that your video display is set to a resolution of 640x480 pixels and a color depth of 256 colors. Refer to your system's documentation for information on changing display settings.


I. DirectX

Disney's Hercules Action Game uses the DirectDraw, DirectSound and DirectInput components of Microsoft's DirectX 3B technology, which provides components and drivers to enhance every aspect of high performance applications. If DirectX is not already installed on your system or if the version of DirectX currently installed is not version 3B, Disney's Hercules Action Game will install DirectX 3B during the installation process.

In order for your system to run Disney's Hercules Action Game with the best possible performance, your video card and sound card should be DirectX compatible with certified DirectX drivers properly installed.  If you experience sound or display problems, a likely source of the issue is an outdated or incompatible driver.

To verify that you have DirectX certified drivers installed on your system, run the DXSETUP.EXE program that is available on the Disney's Hercules Action Game CD-ROM.  This program displays version and status information for your sound and display drivers, as well as all other DirectX components installed on your system.  To run DXSETUP.EXE, proceed as follows:

1.  From the Taskbar, click on Start and from the Start menu, point to Find; from the Find submenu, click on Files and Folders to open the Find: All Files window.

2.  From the Find: All Files window, in the Named: field, type:   DXSETUP.EXE and then click the down-arrow at the end of the Look in: field to display a list of drives connected to your system.  From the list, select your CD-ROM drive (usually designated by the letter "D").  When the proper drive letter has been selected, click the Find Now button to locate the DXSETUP.EXE file.

3.  When the DXSETUP.EXE file appears in the listing at the bottom of the Find: All Files window, double-click on DXSETUP.EXE to open the DirectX Setup window, which lists the status of various drivers currently installed on your system.

Verify that your display and sound drivers are listed as Certified. If your sound and display drivers are not listed as Certified, contact your computer manufacturer to verify that the drivers currently installed on your system are the latest available and that they are compatible with DirectX. If Certified drivers are not available, drivers that are compatible, but not certified, should run the program with an acceptable level of performance.  If your sound and video card drivers are not compatible with DirectX, the program will not run properly.


J. Troubleshooting

There are several things you can do to make sure that your computer system realizes the full potential of the program.

1. Determine if any changes have been made to the system. A frequent source of conflict between hardware and software is a system configuration change. If an error occurs after making a change to the configuration of your system (e.g., adding new hardware, updating drivers, installing another program), then that system change is a likely source of the problem. Refer to the manufacturer's instructions to verify that the proper installation procedure was used and note any incompatibility issue or system modifications listed in the documentation. Please mention all recent system changes when contacting Disney Interactive Customer Support.

2. Isolate the source of the problem. Errors that occur when running a software program are not necessarily caused by the program itself. These errors may be caused by the operating system, a conflict between hardware settings, another program running in the background, or an obsolete driver which has not been updated to work with the system's newer components. Determine exactly when and where the problem occurs, and whether or not the problem also occurs with other software programs. Also determine what other system activities are taking place when the problem occurs. Determining the exact circumstances under which a problem occurs often points to a solution.

3. Determine if the error can be reproduced. Restart the program and test for the error. If the same error occurs in the same location, uninstall the program, reinstall the program, restart the system, and then run the program again. If the error recurs, determine if a similar error occurs with other software programs. If it does, the source of the problem may be one of the system's hardware components. Refer to your hardware documentation or contact the manufacturer to determine if an updated driver or system modification will resolve the issue.

4. Verify that the CD is not smudged or scratched. Even a small smudge can cause your CD to experience problems that may lead to lockups or program errors. If you were previously able to run the program, a smudge or scratch is a likely source of the problem. Clean the CD with a soft dry cloth. After cleaning the CD, try running the program again.

5. Verify that your system meets or exceeds the minimum system requirements of the program. If your system does not meet any one of the minimum requirements, the program will not run properly.

6. Verify that all external cables and connections are secure, and that power, setting, and option controls for all system components are set appropriately. Refer to your hardware documentation or consult your hardware manufacturer for additional information.

7. Exit all other programs and applications when installing or running the program. Exit any active screen savers, utility programs, anti-virus programs, or shell programs to ensure that the maximum amount of RAM is available for your system to run the program as quickly and smoothly as possible. Also exit any automatic power saving utilities or other timing programs like an anti-virus program that scans your hard disk every hour or a power management utility that shuts down all non-essential system functions during idle periods. If a timing program or screen saver activates during installation or during play, the program may crash or experience other technical difficulties.

Q. What can be done to ensure that my system will run the program with the best possible performance?

1. Verify that Windows 95 is managing Virtual Memory. To check your Virtual Memory setting, click on the Start button and point to Settings then select Control Panel. In the Control Panel window, double-click on System then click on the Performance tab. In the Performance tab, click on the Virtual Memory button to view the current settings.

2. Verify that the configuration of each system component does not conflict with another system component. Click on the Start button and point to Settings, then select Control Panel. In the Control Panel window, double-click on System then click on the Device Manager tab to display a list of system components. If there is a conflict, a warning icon will appear next to the component with the conflicting setting. Select the component, then click on the Properties button for more information. If there are no conflicts, make sure that Windows 95 is running with optimum performance by clicking on the Performance tab and reading the system evaluation. If there are conflicts or your system is not running with optimum performance, refer to your hardware documentation or contact your computer's manufacturer.

3. Verify that there is plenty of free disk space on your hard drive. In addition to the hard drive space needed to install program and support files, Windows and other programs need enough free hard drive space to use for virtual memory, temporary files, and other system activities. Delete any files or programs that are no longer used and archive any files or programs that are used less frequently to another hard drive or floppy disk. You should also delete any orphaned temporary files to maximize free hard disk space and insure that your system is operating smoothly and efficiently. Orphaned temporary files are usually created when the computer's power switch is turned off, without first exiting Windows.

Refer to your hardware documentation for the most complete information on making system modifications to your particular computer.

Q. What can be done to ensure that my video card will display the program's video, animations, and graphics with the best possible performance?

1. Verify that the latest version of your video card's proprietary driver is properly installed on your system. Video card and computer system manufacturers are constantly updating their video card drivers so that their hardware can play the latest software programs with the best possible performance. If you have not updated your video card driver recently, you may want to consider doing so to ensure that your system runs all programs with optimum performance.

2. If the animations in Disney's Hercules Action Game do not play smoothly, the screen is blank or locked, or performance is slow, make sure that the CD is clean and that your system and its components are updated and configured for optimum performance, as detailed above. If this issue recurs, maximize the available free memory by exiting all programs that appear in the Task List (except Explorer and Systray) and disabling any utilities which load at startup. Programs that run in the background, like anti-virus programs, screen savers, energy savers, or other programs that may not appear to be open, can activate when you are installing or running the program and lock up the system or take away system resources.

If the problem continues, lower the Hardware Acceleration setting from the Advanced Graphics Settings window in the Performance tab of System Properties. After making a change, restart the program and test for the error. If the error recurs, continue selecting alternate settings until the problem is resolved. If the error can not be eliminated, restore your original setting and change your video driver setup to the SVGA 640x480x256 video driver that came with Windows. Refer to your Windows documentation for information on setting up this driver. If the error still can not be eliminated, restore your original video driver and contact your hardware manufacturer.

Refer to your hardware documentation for the most complete information on making system modifications to your particular computer.

Q. What can be done to ensure that my sound card will play the program's audio files with the best possible performance?

1. Verify that the latest version of your sound card's proprietary driver is properly installed on your system. Sound card and computer system manufacturers are constantly updating their sound card drivers so that their hardware can play the latest software programs with the best possible performance. If you have not updated your sound card driver recently, you may want to consider this option to ensure that your system runs all programs with optimum performance.

2. Verify that your sound card is configured properly. Sound problems are often the result of conflicting DMA or IRQ settings. Many sound cards use an audio utility program, with options to adjust various settings and controls. Other sound cards require manual changes to the card itself. If your system is not playing the program's audio files properly, refer to your hardware documentation or contact your hardware manufacturer to assure that your sound card is configured properly and that the correct driver is installed.

If there is no sound in the program, make sure that any external speakers or headphones are properly connected and that the volume control is set appropriately. If sound issues continue, try playing other programs. If other audio files do not play on your system, update your sound driver or select alternate IRQ or DMA settings. Make only one change at a time, so that the source of the problem can be isolated. After making a change, restart the program and test for the error. If the error recurs, continue selecting alternate settings until the conflict is resolved. If the error can not be eliminated, restore your original settings and contact your hardware manufacturer.

Refer to your hardware documentation for the most complete information on making system modifications to your particular computer.

Q. What can be done to ensure that my CD-ROM drive will play the program CD with the best possible performance?

1. Verify that the CD is not smudged or scratched. During normal usage, the CD surface may become smudged with fingerprints, dust, or other particles which prevent your computer from reading the information on the CD. Even a small smudge can cause your CD to experience problems that may lead to lockups or program errors. If you were previously able to run the program, a smudge or scratch is a likely source of the problem. Clean the CD with a soft dry cloth. After cleaning the CD, try running the program again.

2. Verify that the latest version of your CD-ROM drive's proprietary driver is properly installed on your system. CD-ROM and computer system manufacturers are constantly updating drivers so that their hardware can play the latest software programs with the best possible performance. If you have not updated your CD-ROM driver recently, you may want to consider doing so to assure that your system runs all programs with optimum performance.

3. Verify that the CD-ROM drive appears in the list of components in Device Manager. If your CD-ROM does not appear in the list, the drive may be using DOS mode drivers instead of the drivers specifically designed for use with Windows 95. Contact your hardware manufacturer to determine if new drivers are available.  Please be aware that costs may be incurred when contacting manufacturers.

If the program locks up or other performance issues occur in Windows 95, adjust the "Supplemental cache size" or the "Optimize access pattern for" settings from the File System Properties CD-ROM tab in the Performance window of System Properties. Make only one change at a time, so that the source of the problem can be isolated. After making a change, restart the program and test for the error. If the error recurs, continue selecting alternate settings, until the conflict is resolved. If the error can not be eliminated, restore your original settings and contact your hardware manufacturer.

Refer to your hardware documentation for the most complete information on making system modifications to your particular computer.

Q. Why will AutoPlay not work with Windows 95?

Unfortunately, there are some CD-ROM drives that do not support the AutoPlay functions of Windows 95. Contact your CD-ROM manufacturer to see if they have updated drivers that would make your CD-ROM drive AutoPlay compliant.


K.  Customer Support

How To Contact Customer Support

If you could not find the solution to a problem in the previous troubleshooting section, please contact Disney Interactive Customer Support.  To help us solve the problem quickly, efficiently, and accurately, please have the following information ready before you call:

Name and version of the program

Computer brand and model name

Sound card brand and model name

Video card brand and model name

Information on other peripherals you are using (printers, modems, joysticks)

The length of time since the system's drivers were last updated

A detailed description of the problem

Please remember to tell us about any recent changes

If you need additional information, Disney Interactive offers you a variety of support options.  Refer to the Program Handbook for all phone numbers.

Disney Interactive Fax-on-Demand Service

Disney Interactive's Fax-on-Demand Service is available 24 hours a day, 7 days a week. Using a touch tone phone, you can request these documents from an easy to use menu and have them sent to your fax machine. Select document 1 to request a complete list of available documents.

Mailing Address

If you want to write to us, our address is:  Disney Interactive Customer Support, 500 South Buena Vista Street, Burbank, CA 91521-7704.

Fax Support

Our fax machine is available 24-hours-a-day.

Disney Interactive Bulletin Board Service (BBS)

Disney Interactive maintains an 8 line BBS, 24-hours-a-day.  To connect to the BBS properly, your modem should be set to 8 data bits, No Parity and 1 stop bit using ANSI terminal emulation. The BBS supports modem speeds from 300 BPS to 14.4K BPS (v.32bis). Download ALLFILES.ZIP for a complete listing of available files and instructions on using the BBS.

Internet Support

To access information about Disney Interactive programs on the world wide web, point your browser to www.disneyinteractive.com.

Telephone Support

This service is available 24 hours a day. Using a touch tone phone, you can obtain answers to some of the most frequently asked questions regarding Disney Interactive programs.  If you need additional information, our Customer Support staff is available Monday through Friday from 7:00 a.m. to 7:00 p.m., and Saturday from 8:00 a.m. to 5:00 p.m. (Pacific Time).

TDD Support

Our Customer Support for the hearing impaired is available by telephone Monday through Friday from 7:00 a.m. to 7:00 p.m., and Saturday from 8:00 a.m. to 5:00 p.m. (Pacific Time).

Satisfaction Guaranteed!

We are committed to bringing you the best software possible.  If you are not satisfied with the program for any reason, just return the disc with a description of the problem and the original sales receipt to us and we will send you a check for the purchase price, plus any sales tax you paid.  Please be sure to include in the note your full name, daytime telephone number with area code, complete street address, apartment number (if applicable), city, state, and zip code.

Do not mail us the packaging or other materials; send only the disc, Program Handbook, and your receipt along with a note on how we can better serve you, to our mailing address listed under How To Contact Customer Support.  Please add Attn: Refunds to the mailing address.  Please allow four to six weeks for delivery.  This offer is good in the US and Canada only.

Replacing A Defective CD Or Missing/Damaged/Lost Items

Important!  Please include the following information when sending a defective disc or requesting the replacement of a Missing/Damaged/Lost item: full name; daytime telephone number with area code; complete street address, apartment number (if applicable), city, state, and zip code. There is a $10.00 fee to replace lost or damaged items.

If you need an item other than a defective disc replaced, include a description of that item. Do not mail us the packaging or other materials; send only the disc or damaged item along with a note describing the reason for replacement to our mailing address listed under How To Contact Customer Support.  Please add Attn:  Replacement to the mailing address.  Please allow four to six weeks for delivery.